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IT Support Specialist

  • IT Support Specialists provide first-line support to our users to ensure issues are routed, responded to and resolved in a timely manner. Working primarily onsite in a mostly Mac OS environment, they deploy Mac and Windows systems, troubleshoot mobile devices, assist with meeting/town hall setups and occasionally assist with office/vendor logistics
  • The ideal candidate is a bright, motivated individual who would like to grow their IT skill set in a fast paced, collaborative environment. You are a communicator by nature and have worked in a service & support organization and understand the user experience comes first. You are capable of enforcing policies with a friendly demeanor and are comfortable relaying emerging issues to a global team

Trách nhiệm công việc:

  • Provision and deploy Mac systems for end users
  •  Perform research and collaboration with other IT staff to resolve issues
  • Troubleshoot and resolve software issues (Adobe Suite, G-Suite, MS Office etc.)
  •  Occasionally assist with Windows based issues
  • Basic smartphone support (iOS, Android)
  • Provide remote support using various tools (Team Viewer, ARD, Casper Remote)
  • Manage users, groups and email lists via Windows Active Directory
  • Resolve end user network issues (File shares, DNS, VPN. printers, etc)
  • Willingness to oversee and manage IT inventory
  • Conduct weekly IT new hire orientations
  • Occasional after-hours and travel availability

Kỹ năng & Chuyên môn:

  • 2+ years of relevant work experience in a technical and/or customer service capacity
  • A technical acumen with a desire to learn new things
  • Experience with Mac OS X and underlying applications
  • Familiarity with directory services (Active Directory, LDAP)
  • Familiarity with the JAMF suite a plus
  • Ability to independently coordinate and prioritize tasks in a fast paced environment
  • Strong written and verbal communication skills
  •  Independant time management
  • Strong documentation skills
10 phút trước

Địa điểm

29A Nguyễn Đình Chiểu, Phường Đa Kao, Quận 1, Thành phố Hồ Chí Minh

Số năm kinh nghiệm

2 năm

Cấp bậc

Nhân viên, Chuyên viên

Loại hình

Kỹ năng

Quy trình phỏng vấn

  • Vòng 1:

    3-4 interviews.

Website

Địa điểm

29A Nguyễn Đình Chiểu, Phường Đa Kao, Quận 1, Thành phố Hồ Chí Minh

Quy mô công ty

Over 1000

Ngành nghề

Các công nghệ sử dụng

Quốc tịch công ty

United States