iTechwx Company Limited

IT Support HN - Cloud Security (English - Open to Freshers)

Quận Đống Đa, Hà Nội

Đăng 5 ngày trước và Công việc hết hạn trong 2 tuần tới

English

IT Support

Technical Support

COMPANY INTRODUCTION

We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City and 1 office in Hanoi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

OVERVIEW OF AZURE CLOUD SECURITY

Are you passionate about helping others and have a deep understanding of Microsoft Azure?

Join our Azure Cloud Security team, where you'll work with a top cloud platform offering scalable services for building, deploying, and managing applications. Azure provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs.

What is Azure Cloud Security?

Azure Cloud Security is a suite of integrated solutions that protect cloud environments, data, applications, and identities from cyber threats. It ensures compliance, threat detection, and proactive defense, making it essential for securing modern cloud infrastructures.

Key Features

Microsoft Defender for Endpoint (MDE) – Advanced threat protection for endpoints.
Microsoft Sentine - AI-driven threat detection and response.
Microsoft Defender for Cloud (MDC) – Integrated security monitoring and policy management.
Microsoft Defender for Cloud Apps (MDCA) – Threat detection and response for cloud apps
Microsoft Defender for Identity (MDI) – Protection for on-premises and Azure Active Directory

What Can You Do?

Protect Cloud Workloads – Secure applications, data, and infrastructure from cyber threats.
Monitor & Respond to Threats – Detect and mitigate attacks using AI-driven analytics.
Ensure Compliance – Meet industry security standards with built-in compliance tools.
Identity Protection: Safeguard identities and prevent unauthorized access
Application Security: Integrate security into CI/CD pipelines and application development.

Trách nhiệm công việc

Customer Support: Receive support request via our ticketing system. Review issues and contact customers to understand and resolve their issues.
Issue Resolution: Analyze problems and develop solutions using log analysis and proprietary tools. Resolve or escalate multiple and varied customer issues. Document technical work and research.
Collaboration: Work with resources from other relevant teams and departments to resolve customer issues.
Training: Attend readiness and non-technical training to become proficient in support topics.
Product/Process Improvement: Provide feedback to improve products and identify potential defects for escalation.
Process Adherence: Follow business-provided processes and attend case triage meetings, team meetings to collaborate and share ideas.

Kỹ năng & Chuyên môn

Must Have:

Open to Freshers – only requires fluency in English (~IELTS Speaking 6.5+).
Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation is an advantage.
Willingness to work in shifts and work night shifts
5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)

Nice To Have:

Priority given to candidates with customer service experience or a strong customer-oriented mindset.
Result-oriented, willing to learn mindset, and strong dedication to work.

Phúc lợi dành cho bạn

Salary ranges from 18.000.000VND++
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.

OTHERS:

Working location: 8th Floor, Lancaster Luminaire Building, No. 1152 – 1154 Lang Street
Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest

Quy trình phỏng vấn

Vòng 1

Communication + English test

Vòng 2

Technical test

Thông tin về iTechwx Company Limited

https://topdev.vn/nha-tuyen-dung/itechwx-company-limited-94020

7 vị trí tuyển dụng

Ngành nghề

IT Consultant, Outsourcing, Dịch vụ IT, Dịch vụ

Quy mô công ty

500-999 Nhân viên

Quốc tịch công ty

United States

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.

Accountability ensures that our team members remain responsible and dependable. Passion drives our commitment to excellence and continuous improvement. Professionalism guides our conduct, ensuring integrity and respect in all interactions.

Together, these principles shape us - iTechwx

...đọc thêm