iTechwx Company Limited

IT Support HCM - Cloud Security (English - Open to Freshers)

Thành phố Thủ Đức, Hồ Chí Minh

Đăng 3 ngày trước và Công việc hết hạn trong 2 tuần tới

IT Support

Cloud

Technical Support

COMPANY INTRODUCTION

We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City and 1 office in Hanoi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

ABOUT AUTHENTICATION MS AZURE

Are you passionate about helping others and have a deep understanding of Microsoft Azure?

Microsoft Azure is a top cloud platform offering scalable services for building, deploying, and managing applications. It provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs.

Microsoft Azure offers a wide range of products and services designed to help businesses build, deploy, and manage applications through Microsoft’s global network of data centers. Azure enables businesses to innovate, scale, and reduce IT costs while benefiting from high availability, security, and compliance.

What is Azure Cloud Security?

Azure Cloud Security refers to the set of practices, tools, and features provided by Microsoft Azure to protect cloud-based data, applications, and services. It involves measures to safeguard against security threats, ensuring confidentiality, integrity, and availability of cloud resources. This includes features such as identity and access management (IAM), encryption, firewalls, threat detection, and compliance tools to secure both the infrastructure and user data in the Azure cloud environment.

A Technical Support Engineer for a Microsoft Azure project is responsible for providing assistance and troubleshooting support to clients using Azure services. Our role typically involves resolving technical issues, guiding clients through cloud service deployments, configuring Azure solutions, diagnosing problems related to cloud infrastructure, and helping to ensure that services run smoothly. We work with customers to address complex issues related to networking, security, storage, compute resources, and other Azure-based technologies. Additionally, we may assist in optimizing cloud solutions and ensuring proper service integration.

Trách nhiệm công việc

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Follows processes provided by the business.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Kỹ năng & Chuyên môn

Working time: Rotating Shifts (Every 2-3 months): 7:00 – 16:00, 15:00 – 0:00, 23:00 – 8:00 | Working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off
Having 1 year of working experience in global customer service involves a customer-focused and problem-solving mindset.
Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
Background in IT (education or work experience required)
Open to fresher candidates

Phúc lợi dành cho bạn

Salary ranges from 18.000.000VND
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.

OTHERS:

Working location: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City
Working time: Rotating Shifts (Every 2-3 months): 7:00 – 16:00, 15:00 – 0:00, 23:00 – 8:00 | 5 days’ work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)

Quy trình phỏng vấn

Vòng 1

Communication + English test

Vòng 2

Technical test

Thông tin về iTechwx Company Limited

https://topdev.vn/nha-tuyen-dung/itechwx-company-limited-94020

7 vị trí tuyển dụng

Ngành nghề

IT Consultant, Outsourcing, Dịch vụ IT, Dịch vụ

Quy mô công ty

500-999 Nhân viên

Quốc tịch công ty

United States

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.

Accountability ensures that our team members remain responsible and dependable. Passion drives our commitment to excellence and continuous improvement. Professionalism guides our conduct, ensuring integrity and respect in all interactions.

Together, these principles shape us - iTechwx

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