1. System Analysis, Installation & Operation

User support.
Configure CRM/ERP/Automation (AI) systems.
Set up sales workflows in CRM.
Build and customize data reports.
Train staff on system usage.
Authorization management (user roles & permissions).
Configure sales policies.
Troubleshoot and support users with software issues (Helpdesk/Support).
Analyze system data and generate requested reports.
Ensure stable and efficient operation of company IT systems (CRM, email, accounting software, sales software, NAS, driver management app, internal apps, etc.).
Evaluate current systems, analyze business requirements, and propose improvement solutions.
Manage, maintain, and monitor internal networks, software, and office equipment to ensure smooth operations.
Data management, security, and regular backup.
Support website management, optimize performance and security.

2. System Development & Innovation

Research and apply new technologies to improve efficiency and support business growth.
Propose IT infrastructure upgrades when necessary.
Collaborate with departments to implement and operate new systems aligned with the company’s long-term strategy.
Ensure proper integration of new systems with existing ones to maximize business value.

3. Security & Maintenance Management

Ensure maximum security across all IT systems by deploying data protection and cybersecurity measures.
Develop preventive maintenance plans for hardware, software, and systems to ensure stability and efficiency.