IT SUPPORT (CRM IMPLEMENTATION)

1. System Analysis, Installation & Operation

• User support.
• Configure CRM/ERP/Automation (AI) systems.
• Set up sales workflows in CRM.
• Build and customize data reports.
• Train staff on system usage.
• Authorization management (user roles & permissions).
• Configure sales policies.
• Troubleshoot and support users with software issues (Helpdesk/Support).
• Analyze system data and generate requested reports.
• Ensure stable and efficient operation of company IT systems (CRM, email, accounting software, sales software, NAS, driver management app, internal apps, etc.).
• Evaluate current systems, analyze business requirements, and propose improvement solutions.
• Manage, maintain, and monitor internal networks, software, and office equipment to ensure smooth operations.
• Data management, security, and regular backup.
• Support website management, optimize performance and security.

2. System Development & Innovation

• Research and apply new technologies to improve efficiency and support business growth.
• Propose IT infrastructure upgrades when necessary.
• Collaborate with departments to implement and operate new systems aligned with the company’s long-term strategy.
• Ensure proper integration of new systems with existing ones to maximize business value.

3. Security & Maintenance Management

• Ensure maximum security across all IT systems by deploying data protection and cybersecurity measures.
• Develop preventive maintenance plans for hardware, software, and systems to ensure stability and efficiency.