TopDev

IT Application Support Specialist (Citrix, virtualization, ITSM)

CÔNG TY TNHH MITEK VIỆT NAM

Tòa Nhà A5, Lô số A5, Khu E-Office, Đường Sáng Tạo, KCX Tân Thuận, Phường Tân Thuận Đông, Quận 7, Thành phố Hồ Chí Minh
Đăng 4 ngày trước
Mô tả công việc
Giới thiệu về công ty

Trách nhiệm công việc

  • Provide advanced technical support for enterprise applications, including troubleshooting and resolving application issues.
  • Monitor application performance and address any issues to minimize disruptions to users.
  • Perform software installations, updates, and maintenance to ensure applications are up-to-date and functioning properly.
  • Manage the delivery and packaging of applications using Citrix or other deployment tools.
  • Optimize application delivery processes to enhance efficiency and user experience.
  • Collaborate with various departments to address application-related issues and improve user experience.
  • Document and implement application processes, development, and testing.
  • Provide training to end users on application usage and best practices.
  • Monitor application performance and ensure key performance alerts and monitoring metrics are captured.
  • Assist with the development and implementation of new application solutions as required.
  • Inform Leadership of recurring Incidents.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Kỹ năng & Chuyên môn

  • Experience in application support, installation, and troubleshooting.
  • Experience with specific tools and technologies, such as Citrix, virtualization, and ITSM tools.
  • Experience with software updates, application packaging, and managing deployments.
  • Experience with virtualization technologies (such as VMWare) is an advantage
  • Intune and Azure (EntraID) experience
  • Familiarity with operating systems (Windows and/or Linux), MS Active Directory, and basic networking fundamentals.
  • Able to use Microsoft Office Applications at a high level.
  • Exceptional organisational skills and time management skills.
  • Good at writing and speaking in English to work with other team members in global

Phúc lợi dành cho bạn

  • From Monday to Friday
  • International Travel opportunities
  • 13th month and productivity bonus
  • Free lunch, parking, uniforms
  • Yearly company trip
  • Healthcare insurance package
  • 24/24 Personal Accident insurance
  • Free English training programs (Cambridge English Scale) at office
  • Continuing development of technical and soft skills through working and formal training
  • Trade Union & Staff Social Club - Sport clubs (Yoga, Swimming, Badminton, Football, Gym,...)
  • Good working conditions and environment

Thông tin về CÔNG TY TNHH MITEK VIỆT NAM

2 vị trí tuyển dụng

Ngành nghề

Product, Software, B2B Services

Quy mô công ty

Hơn 1000 Nhân viên

Quốc tịch công ty

United States

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