Sales Ownership & Quotation

• Own commercial relationship with assigned customers.
• Handle inquiries, RFQs, spot quotes, monthly rates and long‑term quotations.
• Explain rate structure, FSC/SSC pass-through (at-cost) mechanism, and commercial terms to customers.
• Obtain customer acceptance and ensure internal approvals/alignment (service feasibility, pricing, and credit terms) before execution.
• Prepare and participate in QBR/MBR and monthly KPI reviews with customers/management (as assigned).
• Consult customers and propose service solutions/cost optimization/cross-selling opportunities in coordination with Products

Coordination with Products & related teams

• Act as the Sales interface with Products and related teams (Procurement, Pricing, CS, Documentation, and overseas agents) after business is awarded
• Create/update SOPs, handling instructions, awarded RFQ details, and special requirements clearly and share them with relevant stakeholders. Conduct internal briefing/training to ensure operations/billing teams execute correctly per agreed SOP/requirements
• Follow up execution status and support smooth handover, while execution responsibility remains with Operations / CS.
• Billing & AR coordination: Provide billing instructions (billing flow, required supporting documents) to the Billing team to enable customer payment. For overdue/delinquent payment cases, Billing escalates to Inside Sales; Inside Sales contacts the customer to ensure payment is made as per contract.
• Handle exceptions such as ad-hoc requests, rate discrepancies, claims (e.g., damage), or service failures that impact P&L.
• Coordinate internally to resolve issues and maintain customer satisfaction.

Reporting & Compliance

• Maintain accurate system updates (UFS/CRM, customer profiles), documentation, and sales records.
• Negotiate and manage service contracts with customers (as assigned).
• Provide market updates to customers; regularly review customer demand and monitor volume/revenue by customer using available databases/reports.
• Conduct customer satisfaction surveys and drive improvement actions based on survey feedback.
• Provide regular sales and customer performance reports as required.
• Comply with company policies, SOPs and internal controls.

Education and Experience:

• Bachelor or higher education degree in a relevant field.
• Advanced training or certifications with demonstrated experience or expertise in the forwarding and logistics industry processes and practices.
• Experience in using systems for bookings, documentation, shipping document insurance, and intranet.
• Hands-on experience in executing all aspects of operational procedures efficiently.
• Knowledge of KWE’s products and services is a plus.

Required Skills/Abilities:

• Good at MS Office (Word, Excel, PowerPoint).
• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, etc.) is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with an emphasis on active listening.
• High attention to detail, accuracy, and the ability to proofread and edit work.
• Customer-focused with a strong customer service orientation.
• Flexibility and adaptability to change.
• Proactive and self-starter with initiative and problem-solving skills.