Growth Analyst

Market & Competitive Analysis:

• Research and analyze BPO industry trends, market dynamics, competitors, and customer need to identify growth opportunities.
• Monitor emerging markets, verticals, and geographies for business expansion.

Data & Business Insights:

• Collect, structure, and interpret data related to sales performance, lead generation, customer retention, and operational efficiency.
• Develop dashboards and reports to track KPIs related to growth and business development.

Revenue & Client Growth Strategy:

• Support pricing models, business cases, and ROI analysis for new service lines or client proposals.
• Analyze client accounts to identify upselling, cross-selling, and retention opportunities.

Performance Optimization:

• Collaborate with sales and marketing teams to optimize lead generation campaigns and conversion funnels.
• Provide insights on channel effectiveness and customer acquisition costs (CAC).

Forecasting & Planning:

• Assist in financial forecasting and demand planning to support scalability.
• Create data-backed recommendations for senior leadership on expansion strategies.