• Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.
• Troubleshoot and resolve customers’ problems encountered when using the company's system in a timely manner.
• Communicate effectively with customers across multiple regions.
• Record all interactions and resolutions accurately to maintain up-to-date support documentation.

Working time:

• Work 5 days/week (including weekends, holidays, and Tet).
• Weekly shift rotation with 3 shifts following the company’s arrangement:
  • Shift 1: 6 AM – 2 PM
  • Shift 2: 2 PM – 10 PM
  • Shift 3: 10 PM – 6 AM

Must-have:

• Good English communication (both written and verbal)
• Familiar with MS Office (Word, Excel, Outlook)
• Logical thinking and problem-solving skills
• Willingness to work rotational shifts (including holidays)
• Long-term commitment

Nice-to-have:

• Experience in IT Service Desk or Logistics/Finance - Accounting/ERP is an advantage
• Have a good spirit of learning, attitude, and responsibility.
• Knowledge of IT/ SQL and databases is a plus