Ngân hàng TMCP Kỹ thương Việt Nam

Expert, IT Operations

Job Purpose:

The Expert, ITO is responsible for providing expert knowledge in his/her domain (T24, Cloud AWS, Middleware/ Integration/ DBA, System) when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the bank's existing operation processes and tools.

Trách nhiệm công việc:

Key Accountabilities (1)

Main work:

  • Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
  • Define operation frameworks, standards, processes, checklists, and tools for the systems and communicate them to operation functions to apply into application operation.
  • Analyze and propose improvements upon technology and standards across the organization.
  • Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
  • Provide advice, trainings, and supports to people in operation functions.
  • Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents and problem; define and implement the solutions to recover the services quickly and prevent them from repeating.
  • Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the IT infrastructure/applications/services, then have remediation plan to improve quality of services.
  • Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
  • Monitor and report out the compliance of the operation activities in real-life.
  • Report periodically to the Director of Infrastructure Services Excellent Center.

Key Accountabilities (2)

Risk management and compliance:

  • Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
  • Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies

Kỹ năng & Chuyên môn:

Success Profile - Qualification and Experiences


  • Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and bankingWork Experience.
  • At least 8 years of experience in IT operation and development in large organizations, especially banks.
  • Solid background in one of these domains: DBA, T24, Network & Security Infrastructure, Middleware, Cloud (AWS).

Other requirements

  • International Certificate of System Foreign language.
  • English, according to TCB's regulations in each period.

Đã hết hạn

Địa điểm

  • 119 Trần Duy Hưng, Phường Trung Hoà, Quận Cầu Giấy, Thành phố Hà Nội
  • 23 Lê Duẩn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

Quy trình phỏng vấn

  • Vòng 1:

    Online Application
  • Vòng 2:

    Phone Interview
  • Vòng 3:

    Technical Test
  • Vòng 4:

    Final Interview


Địa điểm

  • 23 Lê Duẩn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh
  • 06 Quang Trung, Phường Trần Hưng Đạo, Quận Hoàn Kiếm, Thành phố Hà Nội
  • 119 Trần Duy Hưng, Phường Trung Hoà, Quận Cầu Giấy, Thành phố Hà Nội

Quy mô công ty


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