Expert, IT Operations

Job Purpose:

The Expert, ITO is responsible for providing expert knowledge in his/her domain (T24, Cloud AWS, Middleware/ Integration/ DBA, System) when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the bank's existing operation processes and tools.

Key Accountabilities (1)

Main work:

• Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
• Define operation frameworks, standards, processes, checklists, and tools for the systems and communicate them to operation functions to apply into application operation.
• Analyze and propose improvements upon technology and standards across the organization.
• Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
• Provide advice, trainings, and supports to people in operation functions.
• Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents and problem; define and implement the solutions to recover the services quickly and prevent them from repeating.
• Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the IT infrastructure/applications/services, then have remediation plan to improve quality of services.
• Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
• Monitor and report out the compliance of the operation activities in real-life.
• Report periodically to the Director of Infrastructure Services Excellent Center.

Key Accountabilities (2)

Risk management and compliance:

• Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
• Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies

Success Profile - Qualification and Experiences

Qualifications

• Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and bankingWork Experience.
• At least 8 years of experience in IT operation and development in large organizations, especially banks.
• Solid background in one of these domains: DBA, T24, Network & Security Infrastructure, Middleware, Cloud (AWS).

Other requirements

• International Certificate of System Foreign language.
• English, according to TCB's regulations in each period.