Mô tả công việc
Giới thiệu về công ty
Job Purpose:
The Expert, ITO is responsible for providing expert knowledge in his/her domain (T24, Cloud AWS, Middleware/ Integration/ DBA, System) when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the bank's existing operation processes and tools.
Trách nhiệm công việc
Key Accountabilities (1)
Main work:
- Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
- Define operation frameworks, standards, processes, checklists, and tools for the systems and communicate them to operation functions to apply into application operation.
- Analyze and propose improvements upon technology and standards across the organization.
- Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
- Provide advice, trainings, and supports to people in operation functions.
- Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents and problem; define and implement the solutions to recover the services quickly and prevent them from repeating.
- Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the IT infrastructure/applications/services, then have remediation plan to improve quality of services.
- Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
- Monitor and report out the compliance of the operation activities in real-life.
- Report periodically to the Director of Infrastructure Services Excellent Center.
Key Accountabilities (2)
Risk management and compliance:
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies
Kỹ năng & Chuyên môn
Success Profile - Qualification and Experiences
Qualifications
- Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and bankingWork Experience.
- At least 8 years of experience in IT operation and development in large organizations, especially banks.
- Solid background in one of these domains: DBA, T24, Network & Security Infrastructure, Middleware, Cloud (AWS).
Other requirements
- International Certificate of System Foreign language.
- English, according to TCB's regulations in each period.
Phúc lợi dành cho bạn
- Competitive salary
- Two-month probationary period with 100% salary, including basic insurance payment
- 13 months salary/year and with a performance bonus
- Working hours are flexible, employees can choose shifts from 07:30 a.m - 09:00a.m to 04:30 p.m - 06:00 p.m
- Agile environment, dynamic and international standards
- Participate in many annual activities such as Team building, Active Saturday, Year-end party, ...
- Join Techcombank Care with the Bao Viet insurance package
- Participate in the preferential loan program for employees
- Have the opportunity to work directly with foreign experts, use frequently English
- Have a clear career development path in the direction of a Senior Expert or in the direction of a Manager
Công ty
Techcombank
Ngành nghề
Ngân Hàng
Quy mô công ty
10.000-19.999
Quốc tịch công ty
Vietnam