ETS and Help Desk


Khu biệt thự Saigon Pearl, Số 92 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh
Mô tả công việc
Giới thiệu về công ty

Trách nhiệm công việc

  • Technical support for requests and arising problems related to computer systems, software and hardware.
  • Troubleshooting and responding to the Operations department when there are requests from domestic and foreign customers during the transaction process.
  • Handle problems related to PCs and laptops
  • Use some utility software to optimize computer performance.
  • Back up and restore data, handle errors in the system periodically.
  • Electronic Trading Support:
    o Support of Trading Platforms offered by the firm.
    o Management on System changes, migration, implementation etc.
    o Trading System Users Support on Trades and Tech issues. This would involve communicating and escalating internally or to external vendors.
    o Ensure completeness with sufficiency of documenting all issues & support tickets.
  • Electronic Trading System Setup
    o Liaise with Sales or new customer for their Trading System setup issues/requirements.
    o Investigate & resolve any system setup issues on respective front-end trading system.
    o Update in respective frontend trading platform for any change requests in a timely manner.
    o Ensure completeness with sufficiency of documentation for handling over any outstanding task or information to the next shift, as part of 24/7 support team.
    o Setup of new IDs & Accounts of Trading Platforms offered by the firm. 
  • Other assignments from leadership 

Kỹ năng & Chuyên môn

Good command of English is mandatory

• Graduated from College/University majoring in IT, Electronics and Telecommunications, certificates in hardware and computer network administration

• Experience in Window Server system administration

• At least 1 years of relevant working experience in trading platform or IT support role.

• Able to identify potential problems; exhibit initiative to raise issues, resolve issues and escalate as appropriate.

•Possesses good customer (Internal and External), vendor and IT team relations and communication skills.

• Experience in managing and installing network systems

• Serious, hard-working and responsible working attitude

• Ability to work independently and in groups

Working hours: Shifts.

• Prefer age 22 - 30 years old.

Phúc lợi dành cho bạn

  • Salary: up to 12 million VND (Negotiable according to ability)
  • Enjoy government-mandated benefits.
  • 13th month salary bonus. Team building.
  • Fair, transparent, friendly, open, dynamic and youthful working environment

Công ty


Ngành nghề


Quy mô công ty


Quốc tịch công ty

Singapore, Vietnam

Về chúng tôi


Thông tin chung

Năm kinh nghiệm tối thiểu

Cấp bậc

Loại hình

Loại hợp đồng

Các công nghệ sử dụng

Quy trình phỏng vấn

  • Vòng 1: Interview with CTO
  • Vòng 2: Salary deal