Mô tả công việc

Giới thiệu về công ty

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Trách nhiệm công việc

Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. 
Resolves or escalates multiple and varied customer issues.
Documents technical work and research. 
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. 
Identifies potential defects and escalates to more senior engineers to resolve. 
Uses automated tools to deliver solutions for a wide range of issues. 
Provides feedback on how to improve automated tools. 
Follows processes provided by the business

Kỹ năng & Chuyên môn

Proficient in English (4 skills, with strong communication abilities when interacting with global clients) 
Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00) 
Freshers are welcome with a good learning ability and working attitude 
Experience/Knowledge in IT industry skills is a must 
Customer service mindset

Phúc lợi dành cho bạn

Competitive salary depending on experience (For junior-level positions, the gross salary ranges from 20 to 22 million, plus, the night shift allowance may lead to a gross monthly salary of over 25 million, depending on your performance in the interview. For senior-level positions, the salary is open to negotiation) 
Salary at 100% during the probationary period 
Training will be offered 
Full working equipment will be provided 
90% contribution of the gross salary to social insurance 
12 days of annual leave, 8 days of sick leave 
30% allowance on gross salary (If the working hours fall between 22:00 and 6:00, they can be counted toward the night shift allowance) + PVI insurance + 500,000 VND food allowance for employees working night shift 
Annual Health Checkup