What is Azure Authentication?
Azure Authentication is a core component of Microsoft Entra ID (formerly Azure Active Directory - Azure AD), responsible for verifying user and application identities within the Azure ecosystem
Primary Goal: Ensuring secure access control to applications, systems, and data by authenticating users and devices.
Key Authentication Methods:
- Password-based Authentication – Traditional username & password login.
- Multi-Factor Authentication (MFA) – Adds an extra layer of security.
- Passwordless Authentication – Uses Windows Hello, FIDO2, or Microsoft Authenticator.
- Certificate-based Authentication (CBA) – Uses digital certificates for authentication.
- Single Sign-On (SSO) – Allows users to log in once and access multiple apps
Why It Matters?
- Enhances enterprise security and prevents identity-based attacks.
- Protects users against phishing, brute force attacks, and credential theft.
- Integrates with key Microsoft services like Microsoft 365, Azure Virtual Desktop, SharePoint, Teams.
Trách nhiệm công việc
Customer Feedback: Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Troubleshooting: Resolve or escalate multiple and varied customer issues. Documents technical work and research.
Requirement Analysis: Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.
Cross-Functional Collaboration: Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Process Improvement: Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Feedback Loop Creation: Provide feedback to improve products to more senior engineers or technical advisors.
Defect Reporting: Identified potential defects and escalates to more senior engineers to resolve.
Automation: Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Content Review Processes: Follow processes provided by the business.
Problem Solving: Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems
Kỹ năng & Chuyên môn
Communication: Good in communication, keep clear communication with stakeholders
Teamwork: Good in team collaboration
Adaptability: being able to adjust to new conditions.
Time Management: Ability to multitask, organize, and prioritize work
Languages: Good verbal and written communication in English is required
Negotiation Skills: Skills in negotiating requirements and priorities with stakeholders.
Learning Orientation: Commitment to ongoing learning and staying updated with industry trends and emerging tools.
General standards: General standards
