iTechwx Company Limited
What is Azure Authentication?
Azure Authentication is a core component of Microsoft Entra ID (formerly Azure Active Directory - Azure AD), responsible for verifying user and application identities within the Azure ecosystem
Primary Goal: Ensuring secure access control to applications, systems, and data by authenticating users and devices.
Key Authentication Methods:
Why It Matters?
Resolve or escalate multiple and varied customer issues. Documents technical work and research.
Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provide feedback to improve products to more senior engineers or technical advisors.
Identified potential defects and escalates to more senior engineers to resolve.
Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Follow processes provided by the business.
Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems
