Cloud Operation Team Leader

• Provide leadership for delivery of 24/7 service operations and KPI compliance.
• Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues.
• Lead the Cloud Operation Engineers in the team to respond and successfully close incidents through conduct problem determination, and work with various internal teams to resolve issues on a timely basis to meet SLA.
• Develop/review scripts for running tasks automatically using different scripting languages.
• Monitor/build/customize the dashboard using different monitoring tools.
• Effectively manage emergent situations, and resolve or escalate incidents in accordance with an SLA.
• Plan/participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred).
• Provide lead for system administration duties for cloud-based server infrastructure.
• Develop and implement performance tuning steps for application, system, and network configurations.
• Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations.
• Ensure overall service stability and sustainability.

Must have: 

• Bachelor’s Degree in Computer Science, Computer or Electronics Engineering, Information.
• Technology or related disciplines or relevant work experience.
• Minimum 1 year of Team Lead role.
• Minimum 3 years of working experience (with hand-on skills) with Cloud infrastructure and services, and resources administration (i.e. AWS, Azure).
• Minimum 1 year of working experience in docker deployment, orchestration services (i.e. Kubernetes) and Linux Operating System (Ubuntu, CentOS).
• Experience in monitoring tools (i.e. Grafana, DataDog, Cloud Log Analytics).
• Ability to write/review scripting languages such as python, bash shell, and sql.
• Excellent problem detection and determination skills in multiple functional cloud infrastructure and application on cloud environment.
• Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.
• Proven experience in creating, championing and maintaining processes, procedures and policies.
• Experience in managing cloud production environment and implement preventative actions/measures to avoid business impacting incidents.
• Good understanding of the interdependent relationship between cloud infrastructure, information security and cloud applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT.

Nice to have:

• A strong self-starter and able to work with minimal supervision.
• Ability to work in a dynamic, fast-moving and growing environment.
• Critical thinker and problem-solving skills.
• Team player with great interpersonal and communication skills.
• ITIL V3 Intermediate Certifications or relevant cloud ops certification preferred.

Note: Interested candidates are kindly invited to send your application in English