Stronger with V-OS

Cloud Operation Team Leader

We are looking for a Cloud Operation Team Leader as part of the Customer Success & Support Department. 

Trách nhiệm công việc:

  • Provide leadership for delivery of 24/7 service operations and KPI compliance.
  • Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues.
  • Lead the Cloud Operation Engineers in the team to respond and successfully close incidents through conduct problem determination, and work with various internal teams to resolve issues on a timely basis to meet SLA.
  • Develop/review scripts for running tasks automatically using different scripting languages.
  • Monitor/build/customize the dashboard using different monitoring tools.
  • Effectively manage emergent situations, and resolve or escalate incidents in accordance with an SLA.
  • Plan/participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred).
  • Provide lead for system administration duties for cloud-based server infrastructure.
  • Develop and implement performance tuning steps for application, system, and network configurations.
  • Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations.
  • Ensure overall service stability and sustainability.

Kỹ năng & Chuyên môn:

Must have: 

  • Bachelor’s Degree in Computer Science, Computer or Electronics Engineering, Information.
  • Technology or related disciplines or relevant work experience.
  • Minimum 1 year of Team Lead role.
  • Minimum 3 years of working experience (with hand-on skills) with Cloud infrastructure and services, and resources administration (i.e. AWS, Azure).
  • Minimum 1 year of working experience in docker deployment, orchestration services (i.e. Kubernetes) and Linux Operating System (Ubuntu, CentOS).
  • Experience in monitoring tools (i.e. Grafana, DataDog, Cloud Log Analytics).
  • Ability to write/review scripting languages such as python, bash shell, and sql.
  • Excellent problem detection and determination skills in multiple functional cloud infrastructure and application on cloud environment.
  • Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.
  • Proven experience in creating, championing and maintaining processes, procedures and policies.
  • Experience in managing cloud production environment and implement preventative actions/measures to avoid business impacting incidents.
  • Good understanding of the interdependent relationship between cloud infrastructure, information security and cloud applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT.

Nice to have:

  • A strong self-starter and able to work with minimal supervision.
  • Ability to work in a dynamic, fast-moving and growing environment.
  • Critical thinker and problem-solving skills.
  • Team player with great interpersonal and communication skills.
  • ITIL V3 Intermediate Certifications or relevant cloud ops certification preferred.

Note: Interested candidates are kindly invited to send your application in English

Đã hết hạn

Địa điểm

Tòa nhà Repblic Plaza, 18E Cộng Hòa, Phường 04, Quận Tân Bình, Thành phố Hồ Chí Minh

Số năm kinh nghiệm

3 năm

Cấp bậc

Trưởng Nhóm

Loại hình

Kỹ năng

Quy trình phỏng vấn

  • Vòng 1:

    Bài test online Codility
  • Vòng 2:

    Phỏng vấn Technical với Line Manager
  • Vòng 3:

    Phỏng vấn với Director of Engineering


Địa điểm

Tòa nhà Repblic Plaza, 18E Cộng Hòa, Phường 04, Quận Tân Bình, Thành phố Hồ Chí Minh

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