Application Support

General Duties:

1) General

• Provide technical support for core banking system users, including troubleshooting and problem resolution.
• Collaborate with end-users to identify and address application-related issues.
• Ensure the availability and reliability of core banking system applications.

2) Application Management

• Assist in the deployment and maintenance of core banking system applications.
• Monitor application performance, respond to alerts, and implement necessary fixes.
• Coordinate with development teams to address application-related bugs and enhancements.

3) Documentation

• Document application support processes, incidents, and resolutions.
• Maintain comprehensive records of application configurations and changes.

4) Administrative

• Follow the policies and procedures of the bank, including adherence to IT security protocols.

5) Policy

• Ensure compliance with the bank's IT policies and standards.
• Maintain awareness of IT security practices and promote a secure computing environment.

6) Management Responsibilities

• Provide regular updates to IT management regarding application support issues and resolutions.
• Collaborate with IT teams to enhance the stability and functionality of core banking system applications.

• Previous experience as an Application Support Analyst, preferably in the banking or financial services industry.
• Strong knowledge of core banking systems and their application components.
• Proficiency in application deployment and maintenance.
• Strong problem-solving skills and the ability to diagnose and resolve application-related issues.
• Excellent communication skills and the ability to assist end-users effectively.
• Detail-oriented with a focus on providing high-quality application support.
• Knowledge of IT security best practices.
• A proactive and positive attitude, with a willingness to adapt to new technologies and processes.
• Ability to learn with an overall course average of good or above for Fresher level.