Apple Business Manager (ABM) and Apple School Manager (ASM) Management:

• Assist clients with the setup, configuration, and management of their ABM and ASM portals.
• Enroll devices into ABM/ASM using various methods (e.g., reseller integration, manual enrollment).
• Configure and manage Managed Apple IDs, roles, and privileges within ABM/ASM.
• Integrate ABM/ASM with MDM solutions for streamlined device deployment and management.
• Manage Volume Purchase Program (VPP) for app and book distribution through ABM/ASM.
• Troubleshoot issues related to ABM/ASM enrollment, device assignment, and content distribution.

Mobile Device Management (MDM) Solution Deployment and Management:

• Assess client needs and recommend appropriate MDM solutions for managing their Apple device fleet (e.g., Jamf, Addigy, Scalefusion, ManageEngine).
• Deploy and configure MDM solutions, including server setup, integration with ABM/ASM, and enrollment profiles.
• Develop and implement configuration profiles and policies within the MDM to manage device settings, security configurations, and application deployment.
• Manage device inventory, perform remote actions (e.g., lock, wipe, restart), and ensure device compliance with organizational policies.
• Troubleshoot MDM-related issues and provide technical support to clients.

IT Security Implementation and Management for Apple Devices:

• Suggest security best practices for macOS, iOS, and iPadOS devices in business environments.
• Manage app security, including reviewing app permissions and implementing App Tracking Transparency.
• Stay up-to-date on the latest Apple security updates and advise clients on necessary actions.

Deployment and Configuration of Apple Hardware and Software:

• Assist with the deployment of new Apple devices (Mac, iPad, iPhone) for business users.
• Configure macOS and iOS settings according to client requirements and best practices.\
• Install and configure business applications on Apple devices.
• Troubleshoot hardware and software issues related to Apple products.

Technical Support and Consultation:

• Provide base-level technical support to business clients via phone, email, or on-site visits.
• Diagnose and resolve complex technical issues related to Apple devices, ABM/ASM, MDM, and IT security.
• Stay informed about the latest Apple technologies and solutions relevant to business environments.

• Proven experience in deploying and managing Apple devices in a business environment.
• Strong understanding of Apple Business Manager (ABM) and Apple School Manager (ASM) functionalities and best practices.
• Hands-on experience with deploying and managing one or more leading MDM solutions (e.g., Jamf Pro/Now, VMware Workspace ONE, Microsoft Intune).
• Solid knowledge of IT security principles and best practices for macOS, iOS, and iPadOS.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users.  
• Ability to work independently and as part of a team.  
• Training, present skill, event & on-site depending on requirement.
• English fluently