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[ALDO] Digital Tech Support Executive

Việt Thái International

119-127 Nguyễn Cơ Thạch, Phường An Lợi Đông, Thành phố Thủ Đức, Thành phố Hồ Chí Minh
Mô tả công việc
Giới thiệu về công ty

Main Purpose:The Digital Tech Support role provides technical assistance and support to end-users experiencing digital-related (Website and omnichannel Platform) issues or challenges.

 

Trách nhiệm công việc

  • Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):
    • Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
    • Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
    • Monitor and build maintenance tools for the Digital Platform to operate stably
  • User Support: Provide timely and effective support to end-users via various channels (phone, email, chat, or in-person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes …
  • Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.
  • Collaboration: Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.
  • Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.
  • Other related tasks by the Line Manager

Kỹ năng & Chuyên môn

Education:

  • A bachelor's degree in computer science, information technology, or a related field is preferred

Experience:

  • 2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
  • Proven experience in providing technical support or help desk services.
  • Tech savvy, eager to learn, set up, and configure systems and platforms.
  • Having knowledge about and/or experience in various CMS and CRM platforms is preferred
  • Experience in coding, basic HTML, and CSS  is a plus

Work related skills:

  • Experience in retail is highly desirable but optional.
  • A team player and an independent worker
  • Strong strategic thinking with agility and a growth mindset.
  • Ability to communicate with non-technical/ technical peers.

Soft skills:

  • Attention to detail.
  • Critical thinking.
  • Can-do attitude.
  • Decent communication skills.

Phúc lợi dành cho bạn

  • Health care and dental insurance.
  • Phone and gas allowance.
  • 12 paid-leave days a year.
  • Good discounts at Highlands Shops and Pho24 shops, with additional ALDO product promotions.
  • Prime location in Sala.
  • Sponsored events (Women’s Day, Men’s Day, Halloween party, Christmas party, Year-end party, and more).
  • Mon - Fri (8:30 - 17:30)

Thông Tin Công ty

Việt Thái International

0 vị trí tuyển dụng

Thông tin công ty

Ngành nghề

Thương mại điện tử/ Bán lẻ

Quy mô công ty

100-499 Nhân viên

Quốc tịch công ty

Vietnam

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Thông tin chung

Năm kinh nghiệm tối thiểu

Cấp bậc

Loại hình

Loại hợp đồng

Quy trình phỏng vấn

  • Vòng 1: HR phỏng vấn qua điện thoại
  • Vòng 2: Line Manager phỏng vấn

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