• Receive shipments’ information from agents, customers and track & trace the shipment, send arrival notices to customers, and instruct related departments for cargoes’ handling.
• Work with airlines, warehouses, suppliers during the process of cargoes’ handling.
• Issue and input all data related to the A/N, D/O/milestones, and client details into UFS, daily booking records.
• Update data on customer system if required.
• Check and issue PR for terminal warehouse.
• Weekly check data in UFS to minimize errors during data key in and provide the most correct P/L reports.
• Solve all arising issues related to customers and agents.
• Maintain consistently good communication with all relevant parties to ensure the highest customer satisfaction.
• Follow and implement SOP of the department and ISO requirements.
• Consult to Supervisor about risk management.
• Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.
• Others as assigned.

Education and Experience

• Tertiary qualifications with relevant work experience or knowledge of forwarding, logistics industry processes and practices with at least 1 year experience in the same industry.
• Knowledge of KWE’s products and services.
• Experience in using system for bookings, documentation, shipping document insurance, intranet.
• Experience with all aspects of operation procedures.

Required Skills/Abilities:

• Good at MS office (Word, Excel, power point….))
• Intermediate English skill (4 skills), additional language should be an advantage.
• Being able to work under high pressure.
• Good Interpersonal skills, Communication skills- verbal and written.
• Good Problem analysis and problem-solving
• Attention to detail and accuracy.
• Data collection and ordering
• Customer service orientation
• Adaptability, Initiative