System Operation Team Leader

1. Operational Leadership for Major Systems:

• Lead the operation of global theater sales systems (GERP) including ERP, e-Accounting, Purchasing, FPDS (Production/Distribution), API, and POS services.
• Oversee the operations of Foodville Vietnam Tous Les Jours store sales systems (POS/BackOffice) including Front Office (POS) and Back Office services.

2. IT Project Management and Integration:

• Plan and manage IT operation projects, including scope, schedule, resource allocation, system integration, and security.
• Facilitate system integration with external vendors and support inter-system collaboration.
• Recruit, train, and oversee local development personnel to ensure alignment with operational goals.
• Handle and develop customer requirements from CJ CGV Vietnam/Indonesia and Foodville Vietnam.
• Ensure high-quality service operations and implement measures to prevent system failures.
• Conduct regular daily/monthly system inspections and monitoring to maintain performance.
• Analyze causes of system incidents, implement corrective measures, and develop strategies to prevent recurrence.
• Manage database operations, including backup and recovery planning, to ensure data security and integrity.
• The role involves participating in weekly corporate meetings and supporting ad-hoc tasks.

Your Skills and Experience:

• Proficient in English with strong communication skills.
• Deep understanding of Vietnamese local culture and an open-minded, global-oriented perspective.

Experience:

• Experience in operating Java, Oracle DB, MS SQL, and open-source platforms (experience in entertainment-related development/operations is a plus).
• Proven experience in IT service operations as a module/part/team leader or as a project manager (PM) or project leader (PL) is highly preferred.
• Familiarity with global System Integration (SI) or System Maintenance (SM) is an advantage.
• Strong organizational management skills with the ability to foster a collaborative, respectful, and inclusive work environment, blending seamlessly with local staff to build a horizontal and considerate organizational culture.