TopDev

iTechwx Company Limited

IT Support (English - Nightshift)

Quận Đống Đa, Hà Nội
Posted 1 week ago and Job expires in 4 days from now

Year of experience

Job Level

Job Type

Contract type

Are you passionate about helping others and have a deep understanding of Microsoft O365?

Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.

Responsibilities

  • Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
  • AVAILABLE TO WORK FIXED SHIFT ON-SITE ( 10PM-7AM )

Requirements

  • Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.
  • Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
  • A genuine passion for IT and a desire to grow within the industry.
  • Open to fresher candidates

Education

Degree

Bachelor in Information Technology

Certification

Benefits

  • Salary at 100% during the probationary period
  • 90% contribution of the gross salary to social insurance
  • An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
  • 20 days leave (12 days of annual leave and 8 days of sick leave)
  • Training will be offered
  • Full working equipment will be provided Annual Health Checkup
  • Activities: Birthday party, Employee engagement activities

Recruitment Progress

Round 1

Communication + English test

Round 2

Technical test