TopDev

IT Application Support Specialist (Citrix, virtualization, ITSM)

CÔNG TY TNHH MITEK VIỆT NAM

Tòa Nhà A5, Lô số A5, Khu E-Office, Đường Sáng Tạo, KCX Tân Thuận, Phường Tân Thuận Đông, Quận 7, Thành phố Hồ Chí Minh
Đăng 18 giờ trước
Mô tả công việc
Giới thiệu về công ty

Trách nhiệm công việc

  • Provide advanced technical support for enterprise applications, including troubleshooting and resolving application issues.
  • Monitor application performance and address any issues to minimize disruptions to users.
  • Perform software installations, updates, and maintenance to ensure applications are up-to-date and functioning properly.
  • Manage the delivery and packaging of applications using Citrix or other deployment tools.
  • Optimize application delivery processes to enhance efficiency and user experience.
  • Collaborate with various departments to address application-related issues and improve user experience.
  • Document and implement application processes, development, and testing.
  • Provide training to end users on application usage and best practices.
  • Monitor application performance and ensure key performance alerts and monitoring metrics are captured.
  • Assist with the development and implementation of new application solutions as required.
  • Inform Leadership of recurring Incidents.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Kỹ năng & Chuyên môn

  • Experience in application support, installation, and troubleshooting.
  • Experience with specific tools and technologies, such as Citrix, virtualization, and ITSM tools.
  • Experience with software updates, application packaging, and managing deployments.
  • Experience with virtualization technologies (such as VMWare) is an advantage
  • Intune and Azure (EntraID) experience
  • Familiarity with operating systems (Windows and/or Linux), MS Active Directory, and basic networking fundamentals.
  • Able to use Microsoft Office Applications at a high level.
  • Exceptional organisational skills and time management skills.
  • Good at writing and speaking in English to work with other team members in global

Phúc lợi dành cho bạn

  • From Monday to Friday
  • International Travel opportunities
  • 13th month and productivity bonus
  • Free lunch, parking, uniforms
  • Yearly company trip
  • Healthcare insurance package
  • 24/24 Personal Accident insurance
  • Free English training programs (Cambridge English Scale) at office
  • Continuing development of technical and soft skills through working and formal training
  • Trade Union & Staff Social Club - Sport clubs (Yoga, Swimming, Badminton, Football, Gym,...)
  • Good working conditions and environment

Thông tin về CÔNG TY TNHH MITEK VIỆT NAM

2 vị trí tuyển dụng

Ngành nghề

Product, Software, B2B Services

Quy mô công ty

Hơn 1000 Nhân viên

Quốc tịch công ty

United States

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