CyberLogitec Vietnam Co., Ltd.
Global Customer Support
Quận Tân Bình, Hồ Chí Minh
SCETPA Building, 19A Cộng Hòa, Phường 12, Quận Tân Bình, Thành phố Hồ Chí Minh
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Responsibilities
- Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.
- Troubleshoot and resolve customers’ problems encountered when using the company's system in a timely manner.
- Communicate effectively with customers across multiple regions.
- Record all interactions and resolutions accurately to maintain up-to-date support documentation.
Working time:
- Work 5 days/week (including weekends, holidays, and Tet).
- Weekly shift rotation with 3 shifts following the company’s arrangement:
- Shift 1: 6 AM – 2 PM
- Shift 2: 2 PM – 10 PM
- Shift 3: 10 PM – 6 AM
Requirements
Must-have:
- Good English communication (both written and verbal)
- Familiar with MS Office (Word, Excel, Outlook)
- Logical thinking and problem-solving skills
- Willingness to work rotational shifts (including holidays)
- Long-term commitment
Nice-to-have:
- Experience in IT Service Desk or Logistics/Finance - Accounting/ERP is an advantage
- Have a good spirit of learning, attitude, and responsibility.
- Knowledge of IT/ SQL and databases is a plus
Benefits
- Well-trained and dedicated to being able to catch the pace smoothly.
- Attracted salary based on the ability of the candidate and the general salary framework set by the company.
- Salary review every 6 months based on the work performance.
- 13th-month salary and bonus for holidays.
- Team building once a month.
- Company trip once a year.
- PVI healthcare insurance.
- Full social benefits in accordance with the company and the law of Vietnam.
- Professional environment and clear procedures.
- Great opportunity to improve English.
- Opportunity to learn Logistics and professional management system of project development process.
Recruitment Progress
Round 1
Interview with technical team
Round 2
Interview with HR (culture fit)
About CyberLogitec Vietnam Co., Ltd.
https://topdev.vn/companies/cyberlogitec-vietnam-co-ltd-837644 job opening
Industry
Phần Mềm
Company size
500-999 Employees
Nationality
South-Korea
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