Responsibilities

1. Prepare B/L, Issue and Manage B/L

Receive shipping instructions from shippers and input information into the job profile.
Release booking confirmation to customers.
Create HB/L, Issue draft HB/L and final HB/L.
Submit FHL/AMS on the airline's system.
Send shipping advice to overseas agents.
Send final AWB to customers.
Coordinate with FAD & BD to push customers/agents to arrange payments promptly.
Follow instructions from airlines and destinations regarding e-AWB / e-Freight / SA via the system to avoid unexpected fees.
Arrange fumigation & insurance (if any).

2. Recognize Revenue/Cost of Shipment in System and Collaborate in Billing and Payment

Recognize revenue/cost of shipments in the system.
Learn customers’ SOPs.
Check system data, input charge items, and recognize revenue and cost.
Post sales invoices, shipping advice, etc., and collaborate on billing and payment.
Coordinate and manage income and expenses.
Collect payable invoices, make payment requisitions, get approvals, and submit to FAD.
Coordinate with FAD to issue invoices and follow up with customers for payment.

3. Handle Incidents

Check incident reports, make adjustments/additions if necessary, and collect all related documents/evidence from concerned parties.
Take containment actions and suggest corrective actions. Submit incident reports to Assistant Manager.
Coordinate with vendors and overseas agents in claim handling.

4. Collaborate in Handling Report Packages

Export searching files, check and update system inputs.
Prepare reports as per the report package matrix.
Review subordinates’ reports and coordinate the reporting tasks of the assigned team.

5. Collaborate in BPM and Workforce Management & Development

Complete all assigned training courses.
Participate in coaching: Provide system demonstrations and support staff in operating systems.
Supervise and monitor daily tasks of the assigned team.
Conduct monthly workload reviews and propose adjustments to the Assistant Manager if necessary.
Record KPI results for the assigned team.
Conduct performance appraisals for individuals/teams as assigned.

Requirements

Education: University graduate (major in Economics or Foreign Trade is preferable).
Experience: At least 2 years of experience in similar positions.
Knowledge & Skills:
- Solid understanding of logistics operations related to import and export, especially Air Freight Forwarding (AFF) operations.
- Strong customer focus and service mindset.
- High attention to detail; careful, hardworking, and responsible.
- Excellent teamwork and interpersonal skills.
- Good communication skills.
- Strong problem-solving and decision-making abilities.