Strategic Transformation Leadership:
- Serve as a key contributor in driving eCommerce transformation for global clients, with the ability to consult, foresee future trends, and develop roadmaps for digital transformation initiatives.
- Advise clients on digital strategy, incorporating industry best practices and emerging technologies to optimize their online presence and operational performance.
Business Analysis & Documentation:
- Lead the Business Analysis function across multiple eCommerce projects by gathering, analyzing, and documenting comprehensive business requirements.
- Translate client needs into detailed functional specifications, user stories, and clear workflows.
- Develop and optimize templates for strategy and consulting services to ensure consistency, scalability, and excellence in our service delivery.
Cross-Functional Collaboration:
- Collaborate closely with Project Managers, Developers, Designers, and QA teams to ensure a unified understanding of technical and business requirements.
- Facilitate workshops, demos, and requirement gathering sessions with both internal teams and external stakeholders.
- Support pre-sales activities by delivering insightful requirement analyses and producing technical documentation that aligns with client expectations.
Mentoring and Team Leadership:
- Mentor and guide junior Business Analysts, ensuring adherence to best practices and quality standards.
- Oversee project scope and requirement changes, managing impacts and keeping all documentation up-to-date.
Tools and Methodologies:
- Utilize industry-standard tools (e.g., Jira, Confluence, Trello, Lucidchart) to manage and document project workflows.
- Apply Agile/Scrum and Waterfall methodologies as needed to optimize project execution and meet client deliverables.