Main Purpose:The Digital Tech Support role provides technical assistance and support to end-users experiencing digital-related (Website and omnichannel Platform) issues or challenges.
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Vai trò & trách nhiệm của bạn
Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):
Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
Monitor and build maintenance tools for the Digital Platform to operate stably
User Support: Provide timely and effective support to end-users via various channels (phone, email, chat, or in-person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes …
Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.
Collaboration: Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.
Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.
Other related tasks by the Line Manager
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Kỹ năng & trình độ của bạn
Education:
A bachelor's degree in computer science, information technology, or a related field is preferred
Experience:
2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
Proven experience in providing technical support or help desk services.
Tech savvy, eager to learn, set up, and configure systems and platforms.
Having knowledge about and/or experience in various CMS and CRM platforms is preferred
Experience in coding, basic HTML, and CSS is a plus
Work related skills:
Experience in retail is highly desirable but optional.
A team player and an independent worker
Strong strategic thinking with agility and a growth mindset.
Ability to communicate with non-technical/ technical peers.
Soft skills:
Attention to detail.
Critical thinking.
Can-do attitude.
Decent communication skills.
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Quyền lợi
Health care and dental insurance.
Phone and gas allowance.
12 paid-leave days a year.
Good discounts at Highlands Shops and Pho24 shops, with additional ALDO product promotions.
