Job Description
About Company
- The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive.
- Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
- They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues.
- They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.
Your role & responsibilities
- Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
- Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
- Sticks to service responsibilities to reach high performance standards.
- Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
Your skills & qualifications
- Have at least 1-year working experience in customer-facing roles or fresher with technical background
- Excellent spoken English is a must.
- Excellent customer service skills
- Passion and desire to develop in the IT industry
- Available for night shifts.
Benefits for you
- Performance Bonus
- Social and Health insurance follow Vietnamese Law
- Young & Dynamic Working Environment
- International Culture
- 24/7 Insurance for Night-shift
- Annual Health Check-up