Senior Admin Specialist

1. Administrative Management:

• Ensure facilities, seating, and equipment (PCs, headsets, network, IP phones, printers, etc.) are always ready for call center staff
• Coordinate with the IT and technical departments to set up, maintain, and repair end-user equipment.
• Manage the issuance and retrieval of assets and tools when staff join, leave, or change positions.

2. Personnel and Shift Coordination Support:

• Monitor staff attendance at the beginning and end of shifts, and help record personnel status (absent, on leave, shift change).
• Coordinate with Workforce/Scheduler to ensure accurate input data for shift planning.​
• Control related forms and documents: leave applications, shift change requests, administrative incident reports.

3. Logistics and Facility Management:

• Act as a liaison for receiving and communicating information related to electricity, water, air conditioning, meeting rooms, and floor activities among relevant parties.
• Propose equipment maintenance and replacement when necessary to ensure uninterrupted operations.

​4. Event Organization and Internal Communication:

• Support the organization of internal programs for employees: birthdays, awards, team-building activities, etc..
• Coordinate with the HR/Communications department to convey administrative announcements, regulations, and operational guidelines.

5. Stationery Tracking:

• Track tools and stationery, and coordinate with the general administration department for proper allocation and distribution.
• Propose other items if needed.

6. Reporting:

• Prepare periodic administrative reports on incidents, SLA processing, etc..