Project Management
- Facilitate agile ceremonies: daily stand-ups, sprint planning, and retrospectives.
- Manage sprints in Jira: initiate/close sprints, update items as needed.
- Collaborate with the Product Owner and Project Manager.
- Monitor delivery health: track estimates vs. actuals and take corrective action.
- Ensure development processes comply with ISAE/SOC2 standards.
Team Leadership
- Conduct regular 1-on-1s and annual performance reviews.
- Support team well-being, motivation, and professional development.
- Organize internal team activities (team-building events, release celebrations, etc.).
- Follow up on team time tracking and internal reporting tasks.
Cross-regional Communication
- Act as the primary liaison between the Vietnam team and European-based leads.
- Foster alignment, trust, and transparency across locations.
- Support the Product Owner in client/team communications as needed.
- Monitor service desk and support channels and prioritize urgent issues.