CÔNG TY CỔ PHẦN SOUMAKI VIỆT NAM
Quản Lý Nhà Hàng - Restaurant Manager
Hồ Chí Minh
Hồ Chí Minh, Thành phố Hồ Chí Minh
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Posted 4 days ago and Job expires in 1 week from now
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximise customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality
- Organise and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operation
- Work closely with other department to deliver the best result ( food, service , costing)
- Direct and indirect manage staff in all store
- Create strict working SOP and rule to let all staff follow
- Daily report situation in stores with direct manager and give solutions if there is any issue
- Take immediately action if there is any complain , not right attitude from staff or customer
- Take well care all store and give support to all staff
- Might need to do daily task same as service staff to support or to understand work flow or issue they meet
- Helping HR in hiring/ interview staff for store
Requirements
- Proven work experience as a Restaurant Manager, Restaurant General Manager,hospitality manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and service crew members
- Familiarity with restaurant management software, like POS and Base
- Strong leadership, motivational and people skills
- Diploma /Cert of Business Administration,hospitality management or culinary schooling is a plus
- Fast adapt in any environment , or in any store
- Might need to travel to other city for training if have new outlet
Benefits
About CÔNG TY CỔ PHẦN SOUMAKI VIỆT NAM
https://topdev.vn/companies/cong-ty-co-phan-soumaki-viet-nam-959055 job opening
Industry
Thực phẩm
Company size
25-99 Employees
Nationality
Vietnam