Product Support Associate

The Product and Sales Associate performs a wide range of duties including some or all the following:

1. In charge commission & subvention calculation/payment/monitor/setup in system (50%)

• Request data from system/other departments.
• Perform calculation and reconcile data with partners.
• Sign off documents and collect document from partners.
• Raise & follow up payment request.
• Consolidate commission and subvention report monthly/quarterly.
• Remind partner to make payment for subvention.
• Review/test/request enhancement on supporting system.

2. Supporting cooperation (30%)

• Raise cooperation contract with dealer on Lotus system, follow up reviewing process with relevant departments to provide the final approval version for sign-off to related departments.
• Receive/analyse request from partner and provide solution to resolve the issue occurs.
• Create and maintain dealer and product master data on Sales Finance portal regularly to assure smoothly operation.
• Support implement sales campaign include explain to sales, collect document, raise payment request….

3. Collaborate closely with relevant departments and other tasks (20%)

• Consolidate information from related departments to support product and sales operation.
• Arranges meetings by scheduling appropriate meeting times, booking rooms
• Other tasks assigned by Department Head to achieve business goals from time to time.
• Claim business expense (meeting, business trip) for Division/Department.