TopDev

NEYU Ltd.,

Manager – Business Analyst

Quận 1, Hồ Chí Minh
Posted 1 day ago and Job expires in 2 weeks from now

Year of experience

Job Level

Job Type

Contract type

SALARY
Negotiable

RESPONSIBILITIES

Gather, analyze, and document business requirements for Marketing, CRM, ERP, and Telesales platforms.
Identify bottlenecks and inefficiencies, proposing process improvements to enhance operational performance.
Work closely with Product Manager and Software development Teams to develop and implement scalable digital solutions.
Collaborate with sales, marketing, and customer service teams to understand business needs and ensure system enhancements align with real-world challenges.
Keep track of industry trends to suggest AI-driven automation and MarTech innovations that optimize sales and customer engagement.
Manage and prioritize the product backlog in collaboration with Product Manager to ensure high-impact features are delivered.
Write user stories, acceptance criteria, and epics, supporting Agile development processes.
Ensure all system improvements align with long-term scalability, usability, and performance goals.
Utilize UML, BPMN, and data flow diagrams to document business processes and system workflows.
Create structured documentation covering business logic, wireframes, and API integration requirements.
Work closely with Product and IT teams to implement Agile methodologies for project delivery.
Collaborate with Scrum Masters to maintain efficient sprint planning and backlog grooming.
Ensure smooth execution of system upgrades, automation initiatives, and digital transformation projects.
Act as a liaison between business, sales, marketing, and technology teams, ensuring alignment between system capabilities and business goals.
Provide data-driven insights and reports on system performance, efficiency improvements, and business impact.
Conduct user research and stakeholder interviews to refine system requirements and user experience.
Keep up with AI-driven process automation, machine learning applications, and predictive analytics for CRM and ERP optimization.
Identify opportunities for AI-enhanced customer engagement, chatbots, and automation-driven sales processes.
Stay updated on MarTech, CRM evolution, and new automation tools that can improve workflow efficiency.

REQUIREMENTS

At least 7 years as a Business Analyst/Product Analyst, with 3+ years in a managerial role.
Experience working with Marketing, CRM, ERP, or Telesales platforms in fast-paced business environments.
Exposure to AI-driven business automation is a plus.
Strong expertise in business process analysis, system optimization, and CRM/ERP enhancement.
Understanding of Agile methodologies, backlog management, and digital transformation strategies.
Proficiency in UML, BPMN, wireframing, and data modeling techniques.
Knowledge of API integrations, SQL, and data-driven decision-making.
Experience with JIRA, Confluence, Visio, Lucidchart, Figma or similar tools.
Basic understanding of AI-driven analytics, automation platforms, and MarTech tools.
Familiarity with workflow automation tools is an advantage.
Excellent stakeholder communication and ability to bridge the gap between business and tech teams.
Problem-solving mindset with a structured approach to defining business needs.
Strong leadership and people management skills to mentor and guide a BA team.
Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field.
CBAP (Certified Business Analysis Professional), PMI-PBA, PMP, or Agile/Scrum certifications are a plus.

RECRUITMENT PROGRESS

ROUND 1: Trao đổi qua điện thoại
ROUND 2: PV trực tiếp Trưởng bộ phận IT
ROUND 3: PV với CTO (có thể linh động gộp vào vòng 2)

Neyu is seeking a Manager – Business Analyst to lead business process analysis, optimization, and digital transformation for Telesales, CRM, and ERP systems. 

This role acts as the bridge between business and technology, ensuring that digital solutions align with business objectives, drive efficiency, and improve system performance.

BENEFIT

Work in a dynamic, tech-driven MarTech environment focused on AI and automation.vvvv
Lead business transformation for large-scale CRM & Telesales systems.
Clear career progression path for Business Analysts aiming for leadership roles.
Competitive compensation and benefits with exposure to international projects.