Job Description
About Company
Your role & responsibilities
- Receive information from users, process information and contact users to support errors related to software, services, FSOFT IT systems, ... via phone, mail, chat channel, ...
- Analyze issues, redirect unresolved issues to the next level of support.
- Respond promptly to issues and service requests.
- Monitor and update customer status and information for management.
- Guide customers through the problem-solving process.
- Communicate with customers and users, ready to help when customers need support.
Your skills & qualifications
- Able to communicate well in English
- Have knowledge of IT systems.
- Have experience in IT support/helpdesk.
- Problem-solving ability, ability to analyze problems and issues.
- Ability to communicate, explain, and guide users in using the software.
- Have a good service mindset.
- Have knowledge and experience of support processes.
- Good understanding of Microsoft Office (PowerBI is a plus).
Benefits for you
- Competitive salary, negotiable based on qualifications.
- 13th-month salary and regular bonus packages: Performance bonus every 3 months, holiday bonuses on April 30th and September 2nd based on seniority.
- Salary review 2 times/year or on excellent performance
- Annual leave, working conditions follow Vietnam labor laws.
- Other allowances: lunch allowance, working on-site allowance, etc.
- Social insurance and FPT Care health insurance provided for employees.
- Regular and free training programs to help employees enhance their skills.
- Opportunities to work with major global clients, advanced technologies, and personal development.
- An open, democratic work environment with various cultural events characteristic of FPT.
- Working time: Monday - Friday (08:00 - 17:00)
Company
FPT Software Innovation
Industry
Software
Company size
5.000-9.999
Nationality
Vietnam