Your role & responsibilities

Design, develop, configure and customize ServiceNow ITSM and applications using Javascript, HTML, CSS languages.
Develop and modify ServiceNow flows, workflows, forms, scripts, reports and dashboards.
Integrate ServiceNow with third-party systems and applications using web services, APIs, and middleware solutions.
Perform unit testing, system testing and integration testing to ensure quality and reliability of developed solutions.
Write and update technical design, configuration and process documents, ensuring detailed and accurate documentation for future reference and knowledge sharing.
Provide technical support and troubleshooting for ServiceNow applications, resolve problems and incidents within a reasonable period.
Participate in supporting the collection and analysis of business requirements, converting them into technical solutions, applying best practices to ServiceNow development.
Monitor & update information about upgrades from ServiceNow.
Coordinate with relevant departments to adjust ServiceNow solutions according to ACB's goals and directions.

Your skills & qualifications

Experience in ServiceNow development from 2-5 years.
Proficient in using JavaScript, HTML, CSS.
Experience with ServiceNow development tools, including ServiceNow APIs and GlideScript.
Have knowledge of IT service management processes and ITIL framework.
Experience with ITSM modules such as Incident Management,
Problem Management, Change Management, Service Catalog, and Service Level Management.
Analytical and problem-solving skills, effective communication and collaboration with functional groups and stakeholders.

What we offer:

Working time: Mon-Fri, flexible working time
Very attractive salary and performance bonus.
Opportunities to work with global vendors from different cultures
Premium Healthcare insurance for employee and family (spouse/children)
Annual Health check-up, Birthday gift
External and Internal Training Opportunities
Working device provided
Other activities: annual company trip, year-end party, exciting engagement events, coaching opportunities, etc.
Annual Salary Review & Promotion