ETS and Help Desk

• Technical support for requests and arising problems related to computer systems, software and hardware.
• Troubleshooting and responding to the Operations department when there are requests from domestic and foreign customers during the transaction process.
• Handle problems related to PCs and laptops
• Use some utility software to optimize computer performance.
• Back up and restore data, handle errors in the system periodically.
• Electronic Trading Support:
  o Support of Trading Platforms offered by the firm.
  o Management on System changes, migration, implementation etc.
  o Trading System Users Support on Trades and Tech issues. This would involve communicating and escalating internally or to external vendors.
  o Ensure completeness with sufficiency of documenting all issues & support tickets.
• Electronic Trading System Setup
  o Liaise with Sales or new customer for their Trading System setup issues/requirements.
  o Investigate & resolve any system setup issues on respective front-end trading system.
  o Update in respective frontend trading platform for any change requests in a timely manner.
  o Ensure completeness with sufficiency of documentation for handling over any outstanding task or information to the next shift, as part of 24/7 support team.
  o Setup of new IDs & Accounts of Trading Platforms offered by the firm. 
• Other assignments from leadership 

• Good command of English is mandatory

• Graduated from College/University majoring in IT, Electronics and Telecommunications, certificates in hardware and computer network administration

• Experience in Window Server system administration

• At least 1 years of relevant working experience in trading platform or IT support role.

• Able to identify potential problems; exhibit initiative to raise issues, resolve issues and escalate as appropriate.

•Possesses good customer (Internal and External), vendor and IT team relations and communication skills.

• Experience in managing and installing network systems

• Serious, hard-working and responsible working attitude

• Ability to work independently and in groups

• Working hours: Shifts.

• Prefer age 22 - 30 years old.