CÔNG TY TNHH WEBCASH VIỆT NAM
CX Staff – B2B Fintech Products
Thành phố Thủ Đức, Hồ Chí Minh
B.0022 - B.0023, Toà Sarica B1, Khu đô thị Sala, Số 6, Đường D9, Phường An Lợi Đông, Thành phố Thủ Đức, Thành phố Hồ Chí Minh
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Posted 2 weeks ago and Job expires in 20 hours ago
We are looking for Customer Service to join our team and provide the best service to our customer. You will working at the newest B2B Fintech Solution at Viet Nam. English – Korea – Vietnamese spoken.
Responsibilities
- Monitor and optimize processes to improve KPIs, customer satisfaction, and operational efficiency.
- Provide product demonstrations and training sessions for clients.
- Develop and maintain user manuals and operational guides tailored to customer needs.
- Handle customer inquiries promptly and manage Voice of Customer (VOC) feedback.
- Monitor and analyze customer usage to ensure retention and satisfaction.
- Support User Acceptance Testing (UAT) and new feature testing, providing actionable feedback to the product team.
- Collaborate with other departments to resolve issues and achieve business goals.
- Coordinate with the Korean headquarters (business and product teams) for alignment and updates.
Requirements
- 3+ Years of Experience in a Customer Service position in the IT Solution industry
- Understanding how and the organizational model of call center system, Inbound Sales (telesales)
- Ability to listen to understand English, good communication.
- Experience or knowledge of IT, Fintech, SaaS, ERP is an advantage.
- Experience: 3 years, team size from 2-3
- Experience with: IT Solution, Fintech Solution, SaaS Solution
Preferred Qualifications
- Korean language skills are a strong advantage
- Experience working with cross-border or multinational teams
Benefits
- Attractive and negotiable salary: 20~25 mil
- Full coverage of social insurance (100%)
- 13th month salary
- Additional benefits in line with the Vietnam Labor Law
- Dynamic, international working environment with professional growth opportunities
- Working time: 08H00-17H00 ( Mon-Friday & 1 Sat/per month)
About CÔNG TY TNHH WEBCASH VIỆT NAM
https://topdev.vn/companies/cong-ty-tnhh-webcash-viet-nam-837813 job opening
Industry
Phần Mềm
Company size
25-99 Employees
Nationality
South-Korea
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