Job Description
About Company
Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365?
Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
Your role & responsibilities
- Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
- Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
- Stick to service responsibilities to reach high performance standards.
- Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
Your skills & qualifications
- Proficient in English (4 skills)
- Available to work night shifts (rotate between 9:00 PM and 9:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
- Freshers are welcome with a good learning ability and working attitude
- Experience/Knowledge in IT industry skills is a must
- Customer service mindset.
Benefits for you
- Performance Bonus
- Social and Health insurance follow Vietnamese Law
- Young & Dynamic Working Environment
- International Culture
- 24/7 Insurance for Night-shift
- Annual Health Check-up