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iTechwx Company Limited

Customer Service Engineer For Fresher (Hanoi, Hochiminh)

Thành phố Thủ Đức, Hồ Chí Minh
Quận Đống Đa, Hà Nội
Posted 4 days ago and Job expires in 3 weeks from now

Year of experience

Job Type

Contract type

SALARY
Negotiable

RESPONSIBILITIES

Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolve or escalate multiple and varied customer issues. Documents technical work and research.
Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provide feedback to improve products to more senior engineers or technical advisors.
Identified potential defects and escalates to more senior engineers to resolve.
Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Follow processes provided by the business.
Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems

REQUIREMENTS

Good in communication, keep clear communication with stakeholders
Good in team collaboration
being able to adjust to new conditions.
Ability to multitask, organize, and prioritize work
Good verbal and written communication in English is required
Skills in negotiating requirements and priorities with stakeholders.
Commitment to ongoing learning and staying updated with industry trends and emerging tools.
General standards

What is Azure Authentication? 

Azure Authentication is a core component of Microsoft Entra ID (formerly Azure Active Directory - Azure AD), responsible for verifying user and application identities within the Azure ecosystem

Primary Goal: Ensuring secure access control to applications, systems, and data by authenticating users and devices.

Key Authentication Methods:

  • Password-based Authentication – Traditional username & password login.
  • Multi-Factor Authentication (MFA) – Adds an extra layer of security.
  • Passwordless Authentication – Uses Windows Hello, FIDO2, or Microsoft Authenticator.
  • Certificate-based Authentication (CBA) – Uses digital certificates for authentication.
  • Single Sign-On (SSO) – Allows users to log in once and access multiple apps

Why It Matters?

  • Enhances enterprise security and prevents identity-based attacks. 
  • Protects users against phishing, brute force attacks, and credential theft. 
  • Integrates with key Microsoft services like Microsoft 365, Azure Virtual Desktop, SharePoint, Teams.

BENEFIT

Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.

About iTechwx Company Limited

https://topdev.vn/companies/itechwx-company-limited-94020

7 job opening

Industry

IT Consultant, Outsourcing, Dịch vụ IT, Dịch vụ

Company size

500-999 Employees

Nationality

United States

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.

Accountability ensures that our team members remain responsible and dependable. Passion drives our commitment to excellence and continuous improvement. Professionalism guides our conduct, ensuring integrity and respect in all interactions.

Together, these principles shape us - iTechwx

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