CÔNG TY TNHH YAOYAO VIETNAM INFO TECH
Customer Service - Chăm Sóc Khách Hàng - CSKH
Quận Phú Nhuận, Hồ Chí Minh
Nguyen Van Troi St., Quận Phú Nhuận, Thành phố Hồ Chí Minh
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Posted 3 days ago and Job expires in 1 week from now
Responsibilities
- Manage the team of CS ICs and establish SOPs.
- Responsible for the live chat communication (pre-sales & after-sales) of customers.
- Responsible for the maintenance of private messages and comments on the brand's official social media.
- Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.
- Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
- Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
- Participate in cross-department/cross-team communication, and promote the rapid resolution of various pre-sales and after-sales problems.
- Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.
Requirements
- Has the ability to create and/or produce documents.
- Have 1-3 years experience in a similar position.
- Being fluent (listening, speaking, reading, writing) in English.
- Good learning ability, communication skills, execution ability, and comprehension ability.
- Experience working in customer service teams, particularly for e-commerce platforms.
- Reliable and pays close attention to detail.
- Age preference: 22 - 26 years old
- Working time: Alternate between working 6 days one week and 5 days the next
Benefits
- 100% salary during probation period
- Social insurance according to full salary
- PVI health insurance
- Monthly attendance bonus
- Monthly tea party
- Quarterly team building
- Free snacks, coffee & tea
- Free parking fee
- Anniversary gifts, Tet gifts, etc.
About CÔNG TY TNHH YAOYAO VIETNAM INFO TECH
https://topdev.vn/companies/cong-ty-tnhh-yaoyao-vietnam-info-tech-953795 job opening
Industry
Sản xuất, Thương mại
Company size
25-99 Employees
Nationality
China
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