Windows Technical Support Engineer

Project Introduction
The project provides Microsoft worldwide customers with the most professional technical support services in the process of building, configuring and maintaining Windows servers. The project customers are all over the world, and most of them are multinational enterprises of the world's top 500. The Engineer in this position will work with Microsoft's top technical support engineers in all time zones around the world to provide technical support services to Microsoft customers by telephone, e-mail and remote assistance, so as to ensure customers' continuous recognition and satisfaction with Microsoft's products and services. Every member of the project team is responsible for providing the best service and helping other members of the team grow rapidly. Build an effective platform so that every colleague can give full play to their best abilities, help others and build their own influence.

Windows Technology Advantages
Over the years, Windows is still the cornerstone of many Microsoft product lines, and its status has never changed, but more from front to back, from outside to inside. The underlying infrastructure of Microsoft's public cloud product azure is a cloud platform based on a large number of Windows Server servers, networks and storage devices. For large enterprises with high digital requirements, if they want to build a private cloud or hybrid cloud data center based on Microsoft technology, they can't do without high-end infrastructure engineers and operation and maintenance engineers proficient in Windows Server technology.

Core Technology

• As the traditional technology of on Prem, Windows has always been the foundation for Microsoft to settle down, and operating system (OS), Virtualization (Hyper-V), network (Network) and storage (storage) together constitute today's cloud infrastructure. No on Prem, no cloud, it can be said that mastering the underlying Windows technology has more advantages not only in technical depth, but especially in the hybrid environment.
• Windows technology itself is also developing and evolving. In the cloud world, Windows has also added many new features, such as nano server, Windows container, SDN, storage space direct. Windows technology is not out of date, but keeps pace with the times.
• Taking directory service technology, which is more inclined to the application layer, as an example, through in-depth understanding of a variety of authentication technologies, we can not only master the core business of the traditional IT environment, but also easily extend to the identity business of the Azure Platform.

Tech Specialties

• Directory Service (DS): Active Directory Management, Authentication, PKI
• Networking (Net): DHCP/DNS/SMB/TCP-IP/RDS/VPN (e.g. SDN)
• Storage & High-Availability (SHA): Windows Cluster and Storage (e.g. Storage Space Direct, Windows Container)
• Performance and Setup (Perf & DnD): Windows Server performance, WDS, MDT, Bitlocker, Printing (Nano Server), Windows 10
• User Experience (UEX): Remote Desktop Service (RDS), Azure Virtual Desktop (AVD), Fax, Printing Service, VDI, etc.

Main Responsibilities

• Master communication skills to ensure customers have enough confidence in the solutions provided by Microsoft.
• Help Microsoft customers solve the technical problems encountered in the use or deployment of Windows operating system.
• Represent Microsoft to achieve higher customer satisfaction.
• Use accurate analysis tools to analyze problems.

Qualifications

• Fluent in English/Chinese listening, speaking, reading and writing.
• Interested in long-term development in IT direction. Computer related major or IT working background candidate is preferred.
• Excellent customer service awareness and communication skills.
• Fast learning and excellent problem-solving skills.
• Positive and cheerful, with strong passion and good cooperation spirit.
• Be able to accept shift arrangement and adapt to fast-paced and high-intensity working environment.