We are seeking a highly motivated and experienced ERP Application Support Specialist to join our team. The ideal candidate will provide essential Level 1.5 support for our ERP systems, with a primary focus on JD Edwards (JDE), or equivalent experience with SAP. You will be responsible for resolving user requests, managing system data, and ensuring the smooth operation of our critical business processes.

Responsibilities

Provide JDE Level 1.5 Support for RTR (Record to Report) and RP&A (Reporting, Planning & Analysis) streams.
Manage and respond to user requests via the ServiceNow (SNOW) service catalog.
Fulfill simple change requests within SNOW.
Provide support and guidance on ServiceNow usage.
Prepare comprehensive user documentation and work instructions.
Perform JDE monthly exchange rate uploads for all operating companies.
Conduct analysis and updates to align transaction batch statuses in JDE.
Monitor JDE incoming e-Bank Statements for new or erroneous files.
Perform Access Management and provide issue support for other Interface systems.
Troubleshoot and resolve issues related to SAP if that is the candidate's ERP background.

Requirements

Minimum 1 year of experience in ERP application support.
Proven experience with ServiceNow (SNOW) ticketing system.
Must have experience with either JD Edwards (JDE) or SAP ERP systems.
Excellent problem-solving and analytical skills.
Good communication in English (Upper-intermediate or fluent).
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.

Benefits

Fixed Bonus: 13th
Variable Bonus: 1~3 months
18 AL
Healthcare Insurance (Spouse + Kids)
Clinical Care (Inhouse Clinic)
Canteen lunch
Apply Hybrid working time
Cover 100% SHUI
Learning & Development

TIGER TRIBE – ERP JDE ENGINEER

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