Job Description
About Company
Corporate Overview
Founded in 2015, WISE COMMERCE is on the path to creating a global digital commerce community for brands and companies in the commerce space. Entrepreneurship is in our DNA and it fuels our innovations helping us develop products and solutions. We celebrate diversity and are committed to creating an inclusive organizational culture. WISE COMMERCE provides Digital Commerce Products and Solutions for organizations of enterprise size to make the merchant’s life easier. We are headquartered in Seoul, Korea with an office in Hanoi, Vietnam.
Top 3 Reasons to Join Us
- Attractive salary and benefits
- Professional working environment
- Opportunity travelling to Korea for training and business
Your role & responsibilities
- Create, update, and enhance external and internal documentation based on Client requitement.
- Works with internal and external stakeholders to facilitate the timely resolution of Client issues. Triage, trouble-shoot and resolve escalated customer issues from multiple inbound channels.
- Maintaining strong client relationships through occasional in-person meetings online in Korean.
- Collaborate with Development team and submit merge requests to resolve bugs.
- Helps Developer team members overcome obstacles, resolve blockers, and complete work task.
Your skills & qualifications
Must have
- Excellent Korean (Excellent written and oral Korean communication skills for Client communication)
- English Language Proficiency is a plus.
- Experience with agile development process using agile tools like Jira, Teams.
- Ability to think logically, analyze logs and IT related issues.
- Ability to work in a team environment.
- Strong attention to detail.
Benefits for you
- Salary and bonus based on performance and experience
- Good working place and tea, coffee break
- Other benefits as per stated in Vietnamese Labor Law
- In case of emergency (COVID-19), our company will flexible support candidates for online interview.
- Working with top developers
- Friendly working environment, where your voice is heard and your needs are taken seriously
- Lectures and coaching from top developers in the industry (online and offline)
- OJT and fieldtrips with Korean team in Korea
- Opportunity to work in HQ office (Korea)
- Annual leave : 12/year
- Working time: Mon-Fri | 09:00-18:00