Responsibilities

Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Sticks to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Requirements

Have at least 1 year’s working experience in Global customer-facing roles.
Excellent spoken English is a must.
Excellent customer service skills
Passion and desire to develop in the IT industry
Available for night shifts.

Benefits

Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up

+ Salary at 100% during the probationary period (2 months).
+ Training in the 1st month.
+ 90% contribution of the gross salary to social insurance
+ 12 days of annual leave, 8 days of sick leave
+ 30% allowance on gross salary for employees working night shift from 10PM - 6AM
+ PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
+ Annual Health Checkup for Employees Sign Labour Contract before 1st January.
+ Activities: Birthday party, Employee engagement activities.
+ Training will be offered
+ Full working equipment will be provided