TopDev

iTechwx Company Limited

Dynamics 365 Support Engineer (Training offerd)

Quận Bình Thạnh, Hồ Chí Minh
Posted 7 hours ago and Job expires in 4 weeks from now

Year of experience

Job Level

Job Type

Contract type

We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Responsibilities

  • Reviews issues and contacts customers to understand issues. 
  • Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Identifies potential defects and escalates to more senior engineers to resolve.
  • Uses automated tools to deliver solutions for a wide range of issues.
  • Provides feedback on how to improve automated tools.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Requirements

  • Proficient in English (4 skills) (Advanced level)
  • Willing to work during Tet and holidays (with a salary up to four times the normal rate)
  • At least 3 months to 3 years of experience in IT industry
  • Customer service mindset

Benefits

  • Salary offer: from 18 million gross
  • Salary at 100% during the probationary period 
  • 90% contribution of the gross salary to social insurance 
  • 20 days leave (12 days of annual leave and 8 days of sick leave) 
  • Training will be offered 
  • Full working equipment will be provided Annual Health Checkup 
  • Activities: Birthday party, Employee engagement activities.

OTHERS:

  • Working time: 8:00 AM – 5:00 PM, 5 shifts/week
  • Working location: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.

Recruitment Progress

Round 1

Communication + English test

Round 2

Technical test