Technical Support Consultant (Android)


Tòa nhà Repblic Plaza, 18E Cộng Hòa, Phường 04, Quận Tân Bình, Thành phố Hồ Chí Minh
Job Description
About Company

V-Key is one of the world’s leading deep-tech companies in mobile cyber-security. Our patented technology V-OS has been deployed by top banks, mobile payment providers, and governments to secure software solutions and protect more than 150 million users globally.

We are rapidly expanding into new markets and new customer segments. Apart from securing digital transactions for everyone, we are also enabling new generation technology by providing the cyber- security infrastructure for banking, government and smart homes, among many others.

At V-Key, we are building towards a future where technology users can enjoy unprecedented security and convenience.

We are looking for a Consultant (Client Android) as part of the Customer Success and Support Department.

Your role & responsibilities

  • Working together with Technical Support Team and Cross-Functional teams to troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
  • Create and maintain API Bridge solution between V-Key SDK and cross platforms (i.e. Flutter, ReactNative, Cordova...)
  • Managing V-Key Diagnostic Application including maintain, update application regularly
  • Participate in the project with customer to support the integration of V-Key solution
  • Provide on-call/remote support outside regular business hours as and when required.

Your skills & qualifications

Must have:

  • Bachelor’s degree or equivalent experience
  • Minimum 1-2 years of experience in building software for Android
  • Experience with third-party libraries and APIs
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
  • Solid understanding of the full mobile development life cycle
  • Good at interpersonal communication with strong verbal/written English skills

Nice to have:

  • Experience with iOS development, cross platforms development (i.e. Flutter, React Native, Cordova, Kony...)

Soft skills:

  • Able to handle pressures while working on high priority/critical incidents
  • Work in a team environment
  • Be smart, driven, curious, and empathetic support member
  • Love to work with multi-national customers
  • Previous experience supporting software products and resolving complex technical queries
  • Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues
  • Willing to work beyond business hours as and when required (Overtime benefit will be provided)
  • Willing to travel oversea to work at customers’ site as required


Benefits for you

  • Dynamic, young and friendly environment with enjoyable staffs activities
  • Macbook Pro laptop for working
  • Base salary package
  • Annual leaves with 14 days at the beginning and insurance types following by the Labour Code
  • Flexi benefits and leaves as per organization’s policy (birthday leave, personal leave, medical leave, and monthly work from home)
  • Performance based reward and recognition
  • Healthcare package, company trip, and quarterly team building
  • Gifts on Public Holidays
  • Working time: 8h30-17h30 Monday to Friday




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