Your role & responsibilities:

  • Must be able to clearly communicate via email, chat and phone with end users and technicians.
  • Record, maintain and update issues in the Incident Management system.
  • Keep customers informed on the status of their requests.
  • Resolution of level one issues - Following knowledgebase articles and procedures.
  • Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
  • Escalate incidents to level2/level3 support.
  • Identify recurring issues.

Working shifts:

  • 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)
  • 1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)

Your skills & qualifications:

  • You properly are a potential candidate for this position, if you have:
  • Advanced English (in both spoken and written)
  • Understanding of the basics of Microsoft Server OS and Linux OS.
  • Network basics, such as TCP/IP, Ping, Trace Route.
  • Must be customer and detail oriented.
  • Be able to work in shifts
  • At least one (01) year of technical support or IT desk side support.

Nice to have:

  • VMware knowledge.
  • Hyper-V knowledge.
  • Willingness to learn new tools and technologies and take on new responsibilities as assigned



  • 16 Lê Quý Đôn, Phường 12, Quận Phú Nhuận, Thành phố Hồ Chí Minh



  • 16 Lê Quý Đôn, Phường 12, Quận Phú Nhuận, Thành phố Hồ Chí Minh

Company size



Tech stack


United States