TopDev
job-image
Software Support Engineer (Level 1, English required)Login to view salary
Quận Tân Bình, Hồ Chí Minh
Middle Fulltime2 năm
Application deadline: 01-01-2026

What you're going to do

Do you enjoy translating tech talk into clear, helpful support for users? Looking for a role where learning new technologies is part of the job? Ready to build your career in a place that values both technical skill and a customer-first mindset? If so, this opportunity might be the perfect fit for you.
 

As a software support engineer, you will responsible for high availability and performance of applications for renowned customers.

1
Your role & responsibilities
  • Providing 1st level IT support
  • Initial analysis of request/incident and resolution of simple or standard requests, replying to questions and recommending/implementing workarounds
  • Logs incidents and service requests and maintains relevant records:Identifies and classifies incident types and service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Work collaboratively with other IT personnel to resolve user issues
  • Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
  • Escalates complex problems to the L2/L3 of support as required by documented procedures
  • Follow up ticket status and close ticket based on L2/L3 team confirmation
  • Documentation and classification of the required information
  • Coordination and assurance of resolution of all tickets
  • Notification of system users on incidents, errors and operational events
  • Ticket synchronization from and to customer ticket tools
  • Maintenance of incident statistics
  • Monthly reports
2
Your skills & qualifications
  • Graduated/Obtained/Possess IT certificate, courses or equivalent
  • Proven experience (1-3 years) in IT/Software/System support
  • Familiar of IT system, application
  • Basic understanding of web-based applications, databases, and operating systems (Windows/Linux)
  • Ability to quickly learn new systems and applications
  • Strong communication skills in English both verbal and written
  • Pleasure in dealing with clients
  • Customer service orientation by providing customer support over phone, chat, email, etc.
  • Detailed, independently and teamwork, structured and reliable working style as well as logical and analytical thinking.
  • Good time management skill to handle and escalate incidents in a timely manner
  • Previous experience using ServiceNow, JSD, JIRA, or any ticketing system is a plus
3
Benefits

1. Attractive Remuneration Package:

  • Competitive salary, 13th-month salary, and bonuses (variable bonus, loyalty, referral, etc.)
  • 100% salary and full insurance coverage during the probation period
  • Premium healthcare plan and additional insurance
  • 14-18 days of paid leave annually

 

2. Career Development and Learning Opportunities:

  • Work alongside highly skilled and experienced software engineers
  • Mentoring program, internal training, and knowledge sharing
  • Free English classes with a native teacher
  • Additional learning budget for personal development

 

3. Work-Life Balance and Team Spirit:

  • Hybrid work model and flexible working hours
  • Friendly and collaborative atmosphere in a well-equipped, professional IT environment
More jobs for you
job-image
Login to view salary
job-image
Login to view salary
job-image
Login to view salary
job-image
Login to view salary
job-image
Login to view salary
job-image
Login to view salary
job-image
Login to view salary
job-image
Login to view salary
⚙️ Candidates supporters
🧑🏾‍💻 Prepare for interviewsChecking TopDev QnA tool to practice your answers to common interview questions.Read QnA for interviews