Software Engineer (Cloud Ops)

• Provide leadership for delivery of 24/7 service operations and KPI compliance. 
• Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues. 
• Lead the Cloud Operation Engineers in the team to respond and successfully close incidents through conduct problem determination, and work with various internal teams to resolve issues on a timely basis to meet SLA. 
• Develop/review scripts for running tasks automatically using different scripting languages. 
• Monitor/build/customize the dashboard using different monitoring tools. 
• Effectively manage emergent situations, and resolve or escalate incidents in accordance with an SLA. 
• Plan/participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred). 
• Provide lead for system administration duties for cloud-based server infrastructure. 
• Develop and implement performance tuning steps for application, system, and network configurations. 
• Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations. 
• Ensure overall service stability and sustainability.

Requirements

Need to have areas 

• Bachelor’s Degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines or relevant work experience. 
• Minimum 1 year of team lead role experience. 
• Minimum 3 years of working experience (with hand-on skills) with cloud infrastructure and services, and resources administration (i.e. AWS, Azure) 
• Minimum 3 year of working experience of docker deployment, orchestration services (i.e. Kubernestes) and Linux Operating System (Ubuntu, CentOS). 
• Minimum 2 years of working experience with MySQL DB. 
• Have working experience of monitoring tools (i.e. Grafana, DataDog, Cloud Log Analytics). 
• Ability to write/review scripting languages such as: Python, Bash Shell, and SQL … 

Nice to have areas 

• Good understanding of the interdependent relationship between cloud infrastructure, information security and cloud applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT. 
• Experience in managing cloud production environment and implement preventative actions/measures to avoid business impacting incidents. 
• ITIL V3 Intermediate Certifications or relevant cloud ops certification preferred. 

Soft Skills:

Need to have areas 

• Excellent problem detection and determination skills in multiple functional cloud infrastructure and application on cloud environment. 
• Proven experience creating, championing and maintaining processes, procedures and policies. 
• A strong self-starter and able to work with minimal supervision. 
• Ability to work in a dynamic, fast moving and growing environment. 

Nice to have areas 

• Critical thinker and problem-solving skills. 
• Team player with great interpersonal and communication skills. 
• Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues, ideally with direct exposure to troubleshooting technical issues. 
• Willing to work beyond business hours as and when required (Overtime benefit will be provided).