SIP Interconnect Technical Support (English)


6F, 100 Trần Hưng Đạo, Phường An Hải Tây, Quận Sơn Trà, Thành phố Đà Nẵng
Job Description
About Company

We are seeking a highly motivated SIP Interconnect Technical Support to join our newly established Open Communication Network Business Unit. The mission of this Unit is to connect Telcos and App Providers by facilitating a robust and efficient integration process via the SIP trunk technology.

Join us and unlock the potential of seamless communication. As a Technical Support, you will play a pivotal role in handling interconnect, onboarding, and loading phone numbers into the system, as well as providing excellent customer service by answering queries from Telco partners and customers.

Your role & responsibilities

  • Onboarding: Facilitate the onboarding process for new Telco partners, including setting up interconnect agreements, filling in the interconnect form, coordinating technical requirements, and ensuring successful integration.
  • Phone Number Loading: Manage the loading of phone numbers into our system, ensuring accuracy and adherence to established procedures and guidelines.
  • Troubleshooting: Collaborate with cross-functional teams to address and resolve interconnect-related issues promptly. Use analytical skills to troubleshoot technical problems and implement effective solutions.
  • Customer Queries: Assisting telco partners and customers with technical support inquiries.
  • Documentation: Maintain accurate records and documentation related to interconnect processes, configurations, and troubleshooting activities.

Your skills & qualifications

  • At least 1 year of experience in VoIP Systems.
  • Experienced in SIP, SIP BYOC, SIP-TLS, RTP, SRTP, SBC.
  • Experienced in Network configuration and troubleshooting (routers, switches, firewalls).
  • Familiarity with Linux.
  • Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate.
  • Understanding of telecommunications infrastructure is appreciated but not mandatory.
  • Can-do attitude, good adaptability, and high responsibility.
  • Be able to work individually and as part of a team.

Benefits for you

  • Healthcare Plan
  • Work from Monday to Friday (9 AM - 6 PM)
  • Free drinks & snacks
  • Follow Labor Law
  • Company provides work equipment
  • Full-paid in probation period and 13th month salary
  • 14 days anual leave per years
  • Dynamic enviroment, stable career path




Phần Mềm

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About us

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General information

Minimum year of experience


Job Type

Contract type

Recruitment Progress

  • Round 1: Interview with Technical team
  • Round 2: Online Interview with KC

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