CÔNG TY CỔ PHẦN BUZZMETRICS
Senior Social Media Researcher (Social Listening)
Buzzmetrics is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.
Founded in 2013, Buzzmetrics is the pioneers of using social listening data to bring businesses & consumers closer together. Based on the key idea that social media is a virtual society where people live their second life, we exist to deliver better business outcomes through the understanding value of online voices.
Buzzmetrics is rapidly expanding and we are looking for steady and analytical professionals to help support our growth.
We are looking for a proactive and passionate Social Media Researcher to join our dynamic team. If you are excited about social media trends, data analysis, and providing strategic insights to drive business outcomes, we’d love to meet you!
As a Social Media Researcher, you’ll turn real-time conversations and behavioral data into sharp, strategic insights that drive brand growth. You’ll analyze trends, audience behavior, and platform performance to uncover what matters most—helping clients lead, not follow. Partnering with cross-functional teams, you’ll shape research, spot opportunities, and deliver insights that elevate campaigns and strengthen brand impact
Responsibilities
Analysis and Insight Development (35%)
- Oversee reporting flow from data to deck.
- Guide junior team members in formatting, charting, and basic analysis.
- Ensure data accuracy, logical flow, and consistency in reporting deliverables.
- Analyze social media data to uncover patterns in sentiment, content trends, and audience behavior.
- Help structure clear, meaningful findings to support brand narratives tailored to client objectives.
Client service & engagement (30%)
- Present report highlights and insights in client meetings with clarity and professionalism.
- Address client questions, contextualize findings, and work closely with internal teams to ensure client satisfaction.
- Maintain positive client relationships through timely communication and proactive support.
Actionable Recommendations (20%)
- Develop actionable recommendations based on research insights to support brand direction, communication, and campaign planning.
- Benchmark competitors and highlight market opportunities or risk areas for clients.
Project management (15%)
- Lead day-to-day report delivery, ensuring timelines, formats, and expectations are met.
- Work cross-functionally with Data, P&R and Client Partnership teams to ensure smooth project operations.
- Document and report any issues or delays, and take corrective actions when needed.
Requirements
Education/ Knowledge
- Bachelor’s degree in Marketing, Communications, Data Analytics, Social Media, or a related field.
Skill
- Communication Skills
- Organizational Planning Skills
- Analytical Skill
- Client Relations
- Presentation Skills
Experience
- At least 2 year experience in marketing field or related position
- Have an experience in social listening is an advantage
- Previous market research exposure is an advantage
- Any other experience to prove that you can do the job well
Personality: A team player who can also own your tasks independently, including:
- Proactive: A self-starter who takes initiative, anticipates needs, and seeks solutions before problems arise.
- Adaptability: Comfortable in a fast-paced, constantly changing environment, able to adjust to new platforms, tools, and trends.
- Strong Communicator: Ability to present data clearly and effectively, both written and verbal, and engage with clients or stakeholders confidently.
- Creative Problem-Solver: Approaches challenges with creative thinking and is always looking for innovative ways to optimize strategies and processes.
Benefits
- Competitive salary, 13th month salary
- Premium healthcare insurance
- 12 days of annual leave & 5 days of sick leave
- Performance appraisals every year
- Standard health check
- Company trip, Year end party, Team building
- Occasion-based offerings: Birthday, wedding, maternity, …
- Parking support
- Equipment for work (PC / laptop)
- Free in-house entertainment facilities: football, book tree, coffee and snack
- Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Information and Trends…
- Professional and Friendly Working Environment, chance to attend employee’s training and development programs
About CÔNG TY CỔ PHẦN BUZZMETRICS
https://topdev.vn/companies/cong-ty-co-phan-buzzmetrics-956371 job opening
Industry
Company size
100-499 Employees
Nationality
Vietnam